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Пульс
маркировки

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2 – 8 августа
[1] =>
26 июля – 1 августа
) )
Честный Знак
Всего участников
534 362

Юридических лиц

и индивидуальных предпринимателей
Легпром
142 543
Табак
128 464
Лекарства
89 116
Обувь
88 767
Шины
20 557
Шубы
13 725
Духи
16 970
Молоко
20 839
Вода
7 136
Велосипеды
3 406
Фото
1 869
Кресла-коляски
970
Данные обновлены 01.08.2021 в 23:00
Скорость обработки документов

Категория

Молоко
Молоко
Лекарства
Лег.пром.
Обувь
Парфюм
Табак
Фото
Шины

С детальными показателями по данной категории, можно ознакомиться по ссылке

Среднее время
обработки документов
  • Более 10 часов
  • От 1 часа до 10 часов
  • От 10 минут до 1 часа
  • Меньше 10 минут
  • Более 10 часов
  • От 1 часа до 10 часов
  • От 10 минут до 1 часа
  • Меньше 10 минут
Данные обновлены 01.08.2021 в 23:00

Работа технической поддержки (количество звонков и время ожидания ответа)

Сегодня
Количество звонков
101
Текущая нагрузка
1
Вторник
27 июля
2
1455звонков
Среда
28 июля
2
1533звонков
Четверг
29 июля
2
1424звонков
Пятница
30 июля
1
1326звонков
Суббота
31 июля
2
211звонков
Воскресенье
1 августа
1
101звонков

Средний балл загрузки показывает зависимость времени ответа оператора от количества поступающих звонков:
1–5 баллов: от 1 до 60 секунд | 6–8 баллов: от 60 до 120 секунд | 9 баллов: от 120 до 180 секунд | 10 баллов: более 180 секунд

Общее количество обращений по дням

Период

2 – 8 августа
2 – 8 августа
26 июля – 1 августа

Категория

Молоко
Молоко
Лекарства
Антисептики
Велосипеды
Кресла-коляски
ЛегПром
Мех
Обувь
Парфюмерия
Пиво
Табак
Фототехника
Шины

Поступило

Решено

В работе

% обращений, решённых в регламентные сроки*

Нет данных по % решенных обращений
за выбранный период
и/или товарную категорию

Обращений решено за 30 дней

49 176

% решенных обращений
в регламентные сроки* за 30 дней

97.78
Консультации
31636
Вопросы по работе с системой
5276
Техническая помощь
12264

Подробнее о наших регламентных сроках и SLA читайте в документации по ссылке