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Пульс
маркировки

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11 – 17 октября
[1] =>
4 – 10 октября
) )
Честный Знак
Всего участников
559 386

Юридических лиц

и индивидуальных предпринимателей
Легпром
146 947
Табак
131 172
Лекарства
90 129
Обувь
91 338
Шины
21 870
Шубы
13 725
Духи
20 371
Молоко
25 920
Вода
10 806
Велосипеды
3 965
Фото
2 072
Кресла-коляски
1 071
Данные обновлены 17.10.2021 в 6:00
Скорость обработки документов

Категория

Молоко
Молоко
Лекарства
Лег.пром.
Обувь
Парфюм
Табак
Фото
Шины

С детальными показателями по данной категории, можно ознакомиться по ссылке

Среднее время
обработки документов
  • Более 10 часов
  • От 1 часа до 10 часов
  • От 10 минут до 1 часа
  • Меньше 10 минут
  • Более 10 часов
  • От 1 часа до 10 часов
  • От 10 минут до 1 часа
  • Меньше 10 минут
Данные обновлены 17.10.2021 в 6:00

Работа технической поддержки (количество звонков и время ожидания ответа)

Сегодня
Количество звонков
11
Текущая нагрузка
1
Понедельник
11 октября
1
1337звонков
Вторник
12 октября
1
1599звонков
Среда
13 октября
2
1609звонков
Четверг
14 октября
2
1612звонков
Пятница
15 октября
2
1436звонков
Суббота
16 октября
2
265звонков

Средний балл загрузки показывает зависимость времени ответа оператора от количества поступающих звонков:
1–5 баллов: от 1 до 60 секунд | 6–8 баллов: от 60 до 120 секунд | 9 баллов: от 120 до 180 секунд | 10 баллов: более 180 секунд

Общее количество обращений по дням

Период

11 – 17 октября
11 – 17 октября
4 – 10 октября

Категория

Молоко
Молоко
Лекарства
Антисептики
Велосипеды
Кресла-коляски
ЛегПром
Мех
Обувь
Парфюмерия
Пиво
Питьевая вода
Табак
Фототехника
Шины

Поступило

Решено

В работе

% решенных обращений в регламентные сроки*

Нет данных по % решенных обращений
за выбранный период
и/или товарную категорию

Обращений решено за 30 дней

63 550

% решенных обращений
в регламентные сроки* за 30 дней

96.51
Консультации
41653
Вопросы по работе с системой
6076
Техническая помощь
15821

Подробнее о наших регламентных сроках и SLA читайте в документации по ссылке